Shipping policy

Shipping Policy

Domestic Shipping

We offer $7.95 flat-rate shipping on orders shipped within the United States.

Orders may be fulfilled from one or more of our locations depending on inventory availability. Once your order ships, you’ll receive tracking information via the email or contact information provided at checkout.

Delivery times shown by the carrier are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

International Shipping

We offer international shipping to eligible destinations.

Depending on your destination, order value, and available carrier services, you may see one or more of the following options at checkout:

  • $45 international shipping for eligible orders of $100 or more
  • DHL Express Worldwide, priced using calculated carrier rates
  • Available USPS international services, priced using calculated carrier rates

Available shipping methods, prices, and estimated transit times are determined at checkout based on the destination and order details.

International Duties, Taxes & Customs Fees

International orders may be subject to import duties, taxes, GST/HST, customs charges, brokerage fees, or other fees imposed by the destination country or shipping carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the item price or shipping charge collected by Mas Bueno Boutique.

Shipping charges paid at checkout cover the selected transportation service. Any additional duties, taxes, customs charges, or carrier fees imposed after shipment are the responsibility of the recipient and must be paid directly to the appropriate carrier or customs authority.

Customs regulations and tariff requirements vary by country and may change without notice. We are unable to predict, control, or guarantee the amount of any import-related charges.

If the recipient declines to pay required duties, taxes, customs charges, or brokerage fees, the shipment may be delayed, returned to us, abandoned, or disposed of in accordance with the carrier's or customs authority's procedures.

Refusing to pay import charges does not constitute a cancellation or an approved return. If merchandise is ultimately returned to us and is otherwise eligible for a refund under our Return Policy, shipping charges, return transportation costs, customs charges, carrier fees, or other costs incurred as a result of the refusal may be deducted from the refund where permitted.

Lost, Missing or Stolen Packages

Customers are responsible for monitoring the tracking information provided for their shipment and making reasonable arrangements to receive the package.

If your tracking information shows that a package was delivered but you cannot locate it, please first:

  1. Check around the delivery location and with other members of your household, neighbors, building staff, or the front desk.
  2. Contact the carrier or local delivery office using the tracking number provided.
  3. Contact us at support@shopmasbueno.com if additional documentation or assistance is needed.

A carrier's delivery confirmation is generally considered evidence that the shipment was delivered to the address provided with the order. We cannot guarantee replacement or reimbursement for packages that are lost or stolen after confirmed delivery, although we will assist with reasonable efforts to investigate the shipment or support a carrier claim when appropriate.

Monitor Your Delivery

We strongly recommend monitoring your shipment once tracking information is issued, particularly during holidays and other high-volume shipping periods.

Where available, consider enrolling in carrier delivery notifications or delivery management services to receive updates and make arrangements for your package promptly.

Limited Inventory

Many Mas Bueno Boutique items are purchased in limited quantities. If an item sells out, we cannot guarantee that it will be restocked unless a future restock is specifically indicated on the product page or otherwise announced by us.

Because inventory may be distributed between our locations, the fulfillment location may vary by order.

In-Store Pickup

In-store pickup is available for eligible orders and locations when offered at checkout.

If you placed an order with paid shipping and would instead like to pick it up in store, contact us at support@shopmasbueno.com as soon as possible.

If the order has not yet shipped and pickup can be accommodated, we can change the fulfillment method to in-store pickup and refund the shipping charge. Once an order has been tendered to the shipping carrier, we cannot convert it to an in-store pickup order.