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Returns & Refunds Policy

Refunds

All refunds for both online and in-store purchases are issued as store credit only.

Once we receive and inspect your return, we’ll notify you whether it's approved. If approved, store credit will be issued to your customer account.

Returns

We offer a 14-day return window, which begins on the date you receive your item (or the carrier’s confirmed delivery date for shipped orders).

Return eligibility begins only after the carrier confirms successful delivery of the order.

To be eligible for a return, items must:

• Be in the same condition as received

• Be unworn or unused, with tags attached

• Be in original packaging

Returns must be initiated through our self-service return portal in your customer account. Access your customer account here: https://account.shopmasbueno.com

Items sent back without initiating a return through the portal will not be accepted.

A flat $7.95 return shipping fee will be deducted from your store credit.
If the return is due to a defective, damaged, or incorrect item, this fee will be waived.

Damages & Issues

Please inspect your order upon receipt and notify us promptly if your item is defective, damaged, or incorrect. We’ll evaluate the issue and work with you to determine the appropriate resolution.

Exceptions / Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

• Vintage items

• Swimwear

• Accessories

• Shoes

• Candles

• Sale items

• Sabbi brand products 

• Custom products (including special orders or personalized items)

• Personal care and beauty products

• Hazardous materials, flammable liquids, or gases

If you’re unsure whether an item is returnable, please contact us prior to purchase.

Exchanges

Exchanges are supported through the self-service return portal. When submitting your request, you may indicate an exchange preference. If the requested item is available, we’ll process the exchange; if not, we'll issue a store credit so you may select an alternative item.

International Orders

All international orders are final sale and are not eligible for return, exchange, or store credit.

International shipments may be subject to import duties, taxes, customs fees, or carrier brokerage charges imposed by the destination country. These charges are not included at checkout and are the recipient's responsibility.

Refusal to pay required import duties or taxes is not considered a return or failed delivery. Orders refused at customs may be returned, abandoned, or destroyed by the carrier or customs authority. If an item is returned to us, any associated costs may be deducted from an eligible store credit.

Shipping Policy

Domestic Shipping

We offer $7.95 flat-rate shipping on orders shipped within the United States.

Orders may be fulfilled from one or more of our locations depending on inventory availability. Once your order ships, you’ll receive tracking information via the email or contact information provided at checkout.

Delivery times shown by the carrier are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

International Shipping

We offer international shipping to eligible destinations.

Depending on your destination, order value, and available carrier services, you may see one or more of the following options at checkout:

• $45 international shipping for eligible orders of $100 or more
• DHL Express Worldwide, priced using calculated carrier rates
• Available USPS international services, priced using calculated carrier rates

Available shipping methods, prices, and estimated transit times are determined at checkout based on the destination and order details.

International Duties, Taxes & Customs Fees

International orders may be subject to import duties, taxes, GST/HST, customs charges, brokerage fees, or other fees imposed by the destination country or shipping carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the item price or shipping charge collected by Mas Bueno Boutique.

Shipping charges paid at checkout cover the selected transportation service. Any additional duties, taxes, customs charges, or carrier fees imposed after shipment are the responsibility of the recipient and must be paid directly to the appropriate carrier or customs authority.

Customs regulations and tariff requirements vary by country and may change without notice. We are unable to predict, control, or guarantee the amount of any import-related charges.

If the recipient declines to pay required duties, taxes, customs charges, or brokerage fees, the shipment may be delayed, returned to us, abandoned, or disposed of in accordance with the carrier's or customs authority's procedures.

Refusing to pay import charges does not constitute a cancellation or an approved return. If merchandise is ultimately returned to us and is otherwise eligible for a refund under our Return Policy, shipping charges, return transportation costs, customs charges, carrier fees, or other costs incurred as a result of the refusal may be deducted from the refund where permitted.

Lost, Missing or Stolen Packages

Customers are responsible for monitoring the tracking information provided for their shipment and making reasonable arrangements to receive the package.

If your tracking information shows that a package was delivered but you cannot locate it, please first:

1. Check around the delivery location and with other members of your household, neighbors, building staff, or the front desk.
2. Contact the carrier or local delivery office using the tracking number provided.
3. Contact us at support@shopmasbueno.com if additional documentation or assistance is needed.

A carrier's delivery confirmation is generally considered evidence that the shipment was delivered to the address provided with the order. We cannot guarantee replacement or reimbursement for packages that are lost or stolen after confirmed delivery, although we will assist with reasonable efforts to investigate the shipment or support a carrier claim when appropriate.

Monitor Your Delivery

We strongly recommend monitoring your shipment once tracking information is issued, particularly during holidays and other high-volume shipping periods.

Where available, consider enrolling in carrier delivery notifications or delivery management services to receive updates and make arrangements for your package promptly.

Limited Inventory

Many Mas Bueno Boutique items are purchased in limited quantities. If an item sells out, we cannot guarantee that it will be restocked unless a future restock is specifically indicated on the product page or otherwise announced by us.

Because inventory may be distributed between our locations, the fulfillment location may vary by order.

In-Store Pickup

In-store pickup is available for eligible orders and locations when offered at checkout.

If you placed an order with paid shipping and would instead like to pick it up in store, contact us at support@shopmasbueno.com as soon as possible.

If the order has not yet shipped and pickup can be accommodated, we can change the fulfillment method to in-store pickup and refund the shipping charge. Once an order has been tendered to the shipping carrier, we cannot convert it to an in-store pickup order.